![]() Pricing packages for Zoho Assist come in two flavors, remote support, which is billed by technician and unattended access, which is billed based on the number of unattended computers. ![]() ![]() In 2022, Zoho Assist earned recognition from Gartner Peer Insights as the Customer’s Choice for 2022. And Zoho Assist is well-recognized in the industry. Put simply, you can use Zoho Assist with Zendesk to provide real-time support to customers via voice, video, chat, and remote access. Among other things, you can use Zoho Assist to configure unattended remote access and manage unattended, remote devices. Along with Zendesk, you can leverage Zoho Assist to support customers over distance via web-based, on-demand remote sessions. Zoho Assist, Zoho’s cloud-based remote support and remote access software is no exception. Zoho has become well-known for software that strikes the ideal balance between intuitiveness and configurability. Permanent access for unattended devicesĦ best remote support software solutions 1.iPad multitasking with Slide Over and Split View. ![]() Multi-session support for up to 15 sessions.Mobile and desktop app with agent console.Simultaneous multi-to-multi screen remote support.Cloud and on-premise deployments available.How to choose remote help desk software.Benefits of using remote desktops used for customer support.Reviews: 6 best remote support software solutions.Comparison chart: 6 best remote help desk software platforms. ![]() Then, we’ll review the basics of remote support software, what it is, its benefits, and how to choose the right solution for your team.įeel free to skip to any section you like by clicking on the table of contents below. While there are many more integrations that accomplish many more functions, on this page, we’ll focus on Zendesk’s best remote support software integrations. Zendesk was built to be that software by existing as a hub around which you can build a best-of-breed support tech stack. But agents need help too-ideally from support software that provides a full spectrum of customer and employee experience functionality. A guide to the best remote support softwareĬustomers want answers to their questions and solutions to their problems. ![]()
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June 2023
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